To help keep our salesman out of the line of fire and to keep terms most pleasant between customer and salesman, anytime ship dates have been missed and past beyond Salesman explanation because of negligence due to Good’s Millwork Role, then order is to be turned over to GM (Tim Good) so that he can personally contact customer and explain the situation.

Example.

1. Salesman assures customer his door will be on next days truck. Production goes home early, not finishing pre hang units due out on next morning truck
2. Driver leaves as scheduled.