Warranty

HANDLING

Handling, Finishing, and
Installation Instructions

  1. All Doors are Mill Sanded and do require Hand sanding before finishing.
  2. Sand all surfaces with an orbital sander using 150-180 grit sandpaper.
  3. Thoroughly sand over the entire Door with a vibrator sander using 180 grit sandpaper or finer.
  4. Apply all finishes as soon as possible after finish sanding. Finish all surfaces, including the top, bottom, and sides of the door.  We recommend a Finish that has UV inhibitors for exterior doors.  See your local finishing professional for finish applications.
  5. Avoid using dark paint or stains on the door surfaces facing south, west or in direct sunlight.
  6. Doors must be installed under a porch or overhang of some type.  This over hang must extend out beyond the installed door one half the distances from the sill of the door to the bottom of the overhang to be covered by this warranty.
  7. Defects on material or workmanship must be reported upon receipt and prior to installation.
  8. Always put lath or plywood down before stacking doors or mouldings on concrete or any damp surface.
  9. Interior wood products must be maintained under stable temperature and humidity conditions, 60-80 degrees Fahrenheit, and 35-50% Relative humidity is required to be covered by this warranty.
  10. Do not expose doors to direct sunlight before finishing
  11. Prompt, proper sealing and finishing is essential to maintain wood stability. Doors must be finished on all sides and edges within one (1) week of delivery to job site.
  1. Replacement requests are subject to the inspection and approval of Good’s Millwork LLC.
  2. Do not expose finish grade products to rain/snow while loading or unloading. Water spots will show up after job site finishing.
  3. Any door which is reduced in height or width or altered in height or width in the field voids all manufacturers’ warranties regardless of how the finish is applied and cannot be returned for credit.
  4. Good’s Millwork LLC reserves the right to postpone repair or replacement for warping up to 12 months, as it is not uncommon for a temporary warp condition to appear while the wood adjusts to local temperature and humidity throughout the first year after installation. This period will not be counted against the warranty.
  5. Deliver doors to the jobsite after any interior masonry or plaster is cured and dry. All edges and surfaces of doors must be sealed if doors are stored on the jobsite more than 1 week.

Exterior

1 Year Warranty for Exterior Doors
Effective July 1, 2011

Good’s Millwork LLC doors are warranted for one (1) year from the date of shipment to the original owner, to be of good workmanship and material.  Defects include warping exceeding ¼” In the plane of the door, splitting of stiles and rails over 4”, delaminate of veneer or glue joints.  No warranty will be given on small end splits under 4” any mineral or color variation in the hardwoods.  Any door that is reduced or altered in height or width in the field voids all manufacturer’s warranties regardless of how the finish is applied.  Replacement request are subject to the inspecting and approval of Good’s Millwork LLC.  This warranty does not include payment for any installation or finishing.  Failure to keep all payment terms as agreed upon voids Warranty. This warranty does not cover any installation, refinishing or labor expenses, or any other charges related or incurred in replacing the product.   Our Liability shall not exceed the replacement cost of the product.  This warranty comes standard with all doors unless noted on the proposal or confirmation.  Good’s Millwork LLC will not be liable for any door repaired or replaced without prior written consent by Good’s Millwork LLC.
If the door is defective Good’s Millwork LLC will do one of the following…

  • Repair the door at no charge.
  • Replace the door as it was originally shipped.  The door will be reshipped to the same ship to address as it was
    originally with no freight charge to the customer
  • Refund the payment received for the door.

What Good’s Millwork will not do…

  • Good’s Millwork is not responsible for transportation, shipping, removal, labor, finishing or installation charges or cost related or incurred in replacing the product.

Conditions Not Covered or Allowed for Warranty Claims

  1. For doors up to 3-0 x 6-8 a warp up to one-fourth inch (1/4″) in the plane of the door.  For doors taller than 6-8 and up to 8-0 and up to 42” a warp of three-eigths (3/8”) in the plane of the door.
  2. Natural Variations in the color or texture of the wood, this also includes variations in the Hand Distressed Products.
  3. Failure caused by failing to comply with Handling, Finishing, and Care instructions.
  4. Failure to protect & seal all exposed surfaces and edges prior or immediately after installation
  5. Doors with any type of storm door.
  6. Rust of Wrought Iron.
  7. Doors stained or painted black or any dark color with prolonged sun exposure.
  8. Doors installed with Inadequate Overhang.

Appropriate Overhang

  • Minimum Requirement for Porches and Protective Overhangs: Overhang coverage must extend horizontally out away from the exterior face of the door a distance equal to, or greater than, the Porch to Ceiling Height.  For example, if the the outer edge of the overhang is 8’ above the elevation of the door sill, then the outer edge of the overhang must extend horizontally at least 8′ from the face of the door.

Interior

3 Year Warranty for Interior Doors
Effective July 1, 2011

Good’s Millwork LLC doors are warranted for three (3) years from the date of shipment to the original owner, to be of good workmanship and material.  Defects include warping exceeding ¼” In the plane of the door, splitting of stiles and rails over 4”, delaminate of veneer or glue joints.  No warranty will be given on small end splits under 4” any mineral or color variation in the hardwoods.  Any door that is reduced or altered in height or width in the field voids all manufacturer’s warranties regardless of how the finish is applied.  Replacement request are subject to the inspecting and approval of Good’s Millwork LLC.  This warranty does not include payment for any installation or finishing.  Failure to keep all payment terms as agreed upon voids Warranty. This warranty does not cover any installation, refinishing or labor expenses, or any other charges related or incurred in replacing the product.   Our Liability shall not exceed the replacement cost of the product.  This warranty comes standard with all doors unless noted on the proposal or confirmation, and is for the first owner only.  Good’s Millwork LLC will not be liable for any door repaired or replaced without prior written consent by Good’s Millwork LLC.

If the door is defective Good’s Millwork LLC will do one of the following…

  • Repair the door at no charge.
  • Replace the door as it was originally shipped.  The door will be reshipped to the same ship to address as it was originally with no freight charge to the customer
  • Refund the payment received for the door.

Conditions Not Covered or Allowed for Warranty Claims

  1. For doors up to 3-0 x 6-8 a warp up to one-fourth inch (1/4″) in the plane of the door.  For doors taller than 6-8 and up to 8-0 and up to 42” a warp of one-half (3/8”) in the plane of the door.
  2. Natural Variations in the color or texture of the wood, this also includes variations in the Hand Distressed Products.
  3. Failure caused by failing to comply with Handling, Finishing, and Care instructions.
  4. Failure to protect & seal all exposed surfaces and edges prior or immediately after installation.